Returns
Returns and refunds:
For all orders, you have a 30 days period after delivery to return your items for a refund or a credit.
Please note that all items whose labels have been removed and/or which have been worn, washed or damaged cannot be returned.
How to proceed:
- Make your request: To simplify your return and refund request, CLICK HERE.
- Request a return: in your personal space, request a return for your order and select the reason. Then follow the steps indicated to return your parcel.
- Bpost return: if you choose bpost for you return, stick the provided label on your parcel and drop it off at a close bpost point of sales.
- Receipt of the parcel: once your returned parcel is in our workshops, we will check it out and also check the reason for your return.
- Validation of the parcel: Once your return has been validated, we launch the refund procedure and you will get your money back directly to the account you paid with within 7 working days.