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Returns

Returns and refunds:
For all orders, you have a 30 days period after delivery to return your items for a refund or a credit.

Please note that all items whose labels have been removed and/or which have been worn, washed or damaged cannot be returned.

How to proceed:

  1. Make your request: To simplify your return and refund request, CLICK HERE.
  2. Request a return: in your personal space, request a return for your order and select the reason. Then follow the steps indicated to return your parcel.
  3. Bpost return: if you choose bpost for you return, stick the provided label on your parcel and drop it off at a close bpost point of sales.
  4. Receipt of the parcel: once your returned parcel is in our workshops, we will check it out and also check the reason for your return.
  5. Validation of the parcel: Once your return has been validated, we launch the refund procedure and you will get your money back directly to the account you paid with within 7 working days.
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